Terms of Service

Last updated: 15th December 2024

1. Introduction

These Terms of Service ("Terms") govern your use of the Motor Paragon website (motor-paragon.com), our retail store, and all related services provided by Motor Paragon Ltd ("we", "our", or "us").

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Company Information

Motor Paragon Ltd
Registered Office: 42 High Street, Winchester, Hampshire, SO23 9EX
Company Number: 12345678
VAT Number: GB 123 4567 89
Telephone: 01962 845 123
Email: [email protected]

3. Use of Our Services

3.1 Eligibility

You must be at least 18 years old to use our services and place orders. By using our services, you represent and warrant that you meet this requirement.

3.2 Account Registration

• You may need to create an account to access certain features
• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate and complete information
• You are responsible for all activities under your account

3.3 Prohibited Uses

You may not use our services for any unlawful purpose or to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful or malicious content
• Interfere with or disrupt our services
• Attempt unauthorised access to our systems

4. Product Information and Ordering

4.1 Product Descriptions

• We strive to provide accurate product descriptions and images
• Actual products may vary slightly from images
• We reserve the right to correct errors in descriptions or pricing
• Product availability is subject to change without notice

4.2 Pricing

• All prices are displayed in British Pounds (GBP) including VAT
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• Promotional offers are subject to specific terms and conditions

4.3 Order Acceptance

• All orders are subject to acceptance by Motor Paragon
• We reserve the right to refuse any order
• Order confirmation does not guarantee availability
• We may cancel orders due to pricing errors or unavailability

5. Payment Terms

5.1 Payment Methods

We accept the following payment methods:

• Major credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Bank transfers (for large orders)
• Cash (in-store purchases only)

5.2 Payment Processing

• Payment is required at the time of order placement
• All payments are processed securely through encrypted systems
• Failed payments may result in order cancellation
• Refunds will be processed using the original payment method

6. Delivery and Shipping

6.1 Delivery Areas

• We deliver to most UK mainland addresses
• Remote areas may incur additional charges
• Some products may have delivery restrictions
• International shipping is available on request

6.2 Delivery Times

• Standard Delivery: 2-3 working days (£4.99)
• Next Day Delivery: 1 working day (£7.99)
• Free Delivery: Orders over £50 (standard delivery)
• Delivery times are estimates and not guaranteed

6.3 Delivery Requirements

• Someone must be available to receive the delivery
• Delivery may be left with neighbours if authorised
• Special delivery instructions should be provided at checkout
• Perishable items require immediate collection

7. Returns and Refunds

7.1 Return Policy

• You have 30 days to return unopened products
• Products must be in original packaging and condition
• Proof of purchase is required for all returns
• Custom orders and personalised items cannot be returned

7.2 Food Safety Returns

• Opened pet food cannot be returned for hygiene reasons
• Sealed food can be returned if within date and unopened
• Defective food products will be replaced or refunded
• Report quality issues within 48 hours of delivery

7.3 Return Process

• Contact customer service for return authorisation
• Use the provided return label and packaging
• Return shipping costs may apply unless product is defective
• Refunds processed within 5-10 working days

8. Product Warranties

8.1 Manufacturer Warranties

• Products are covered by manufacturer warranties where applicable
• Warranty terms vary by product and manufacturer
• We will assist with warranty claims and replacements
• Proof of purchase is required for warranty claims

8.2 Quality Guarantee

• We guarantee the quality of all products sold
• Defective products will be replaced or refunded
• Quality issues must be reported promptly
• Our quality guarantee does not cover misuse or normal wear

9. Intellectual Property

9.1 Our Content

• All website content is owned by Motor Paragon or our licensors
• You may not reproduce or distribute our content without permission
• Trademarks and logos are protected intellectual property
• User-generated content may be used by us for promotional purposes

9.2 Third-Party Content

• Third-party trademarks are owned by their respective owners
• We respect intellectual property rights of others
• Report any copyright infringement to us immediately

10. Limitation of Liability

10.1 General Limitations

To the fullest extent permitted by law:

• Our liability is limited to the value of the product purchased
• We are not liable for indirect or consequential damages
• We do not guarantee uninterrupted service availability
• Your sole remedy for defective products is replacement or refund

10.2 Pet Health Disclaimer

• We provide general pet care information for educational purposes
• Our advice does not replace professional veterinary care
• Always consult a veterinarian for health concerns
• We are not liable for health issues arising from product use

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Termination

• We may terminate or suspend your account for violation of these Terms
• You may close your account at any time
• Termination does not affect existing orders or obligations
• Surviving clauses remain in effect after termination

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

14. Changes to Terms

• We may update these Terms from time to time
• Changes will be posted on our website
• Continued use constitutes acceptance of new terms
• Material changes will be communicated to registered users

15. Consumer Rights

These Terms do not affect your statutory rights as a consumer under UK law, including:

• Rights under the Consumer Rights Act 2015
• Rights to cancel distance purchases
• Rights regarding faulty or misdescribed goods
• Rights to refunds and replacements

16. Contact Information

If you have any questions about these Terms, please contact us: