From Humble Beginnings

The Motor Paragon story began in 1999 with a simple yet powerful vision: to create a pet supplies business that truly understood the unique bond between pets and their families. What started as a small family-run shop on Winchester High Street has grown into one of Britain's most trusted names in premium pet care.

Our journey has been marked by continuous growth, innovation, and an unwavering commitment to the welfare of animals across the United Kingdom. Each milestone represents not just business success, but a deepening of our mission to enhance the lives of pets and their devoted owners.

Our Milestones

1999 - The Foundation

Founded by Margaret and Robert Thompson in Winchester. Started with £15,000 investment, 3 employees, and 50 carefully selected products.

800 sq ft shop 3 employees 50 products

2001-2005 - Early Growth

Doubled shop size and added grooming services. Won "Best Independent Pet Retailer" award in 2003.

1,600 sq ft Grooming salon 200+ products

2006-2010 - Expertise Development

Team achieved pet nutrition certifications and established partnerships with 12 veterinary practices.

Certified staff 12 vet partnerships Rescue collaborations

2011-2015 - Digital Transformation

Launched e-commerce platform with nationwide delivery and 10,000 sq ft warehouse facility.

10,000 sq ft warehouse National delivery 1,000+ products

2016-2020 - Market Leadership

Achieved 98% customer satisfaction and prescription food authorisation. Expanded to 2,000+ products.

98% satisfaction Prescription foods Mobile app

2021-Present - Sustainability Focus

Achieved carbon neutrality, launched subscription service, and expanded eco-friendly product lines.

Carbon neutral Subscriptions 25,000+ customers

Key Achievements

Customer Growth

From 50 customers in our first month to over 25,000 registered customers across Britain today.

Product Range

Expanded from 50 products to over 2,500 carefully selected items from 150+ trusted suppliers.

Delivery Network

Deliver to 98% of UK postcodes with next-day delivery, processing over 1,000 orders weekly.

Animals Helped

Supported over 500 animal rescue centres and helped rehome more than 2,000 pets through our partnerships.

Environmental Impact

Achieved carbon neutrality in 2021 and reduced packaging waste by 40% through sustainable initiatives.

Education & Training

Conducted over 500 educational workshops and trained more than 100 staff members in advanced pet care.

Our Legacy

25 Years of Excellence

Our legacy is measured not just in business success, but in the countless happy pets, satisfied customers, and strengthened communities across Britain.

25,000+
Happy Customers
500+
Rescue Partnerships
100%
Carbon Neutral
500+
Workshops Delivered

Community Partnership

Proud sponsors of local animal shelters and pet therapy initiatives across Hampshire.

Innovation Pioneer

First independent retailer in Winchester with online ordering and carbon-neutral delivery.

Team Excellence

Invested £100,000+ in staff training, creating expertise that benefits every customer.

Looking Forward

As we enter our next quarter-century, Motor Paragon remains committed to innovation, sustainability, and excellence in pet care. Our vision for the future includes:

  • Technology Integration: Developing AI-powered nutrition recommendations and health monitoring tools
  • Sustainability Leadership: Achieving zero-waste operations and expanding our range of eco-friendly products
  • Community Expansion: Opening satellite locations and mobile clinics to serve rural communities
  • Education Enhancement: Launching an online pet care academy for owners and professionals alike
  • Research Partnerships: Collaborating with universities on pet nutrition and welfare research

Thank You for 25 Amazing Years

Our success story wouldn't be possible without the trust and loyalty of our customers, the dedication of our team, and the support of our local community. As we celebrate this milestone, we recommit ourselves to the values and vision that have guided us from the beginning.

"From our family to yours, thank you for making Motor Paragon part of your pet's journey. Here's to many more years of happy, healthy pets!"

- The Thompson Family & The Motor Paragon Team

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