We're Here to Help
At Motor Paragon, we believe in providing exceptional customer service that goes beyond the sale. Whether you need expert advice on pet nutrition, product recommendations, or assistance with your order, our knowledgeable team is ready to help.
Get in touch with us using any of the methods below, or visit our Winchester store for personalised service and to see our full range of premium pet supplies.
Call Us
Store Phone: 01962 845 123
Mobile: 07850 345 678
Opening Hours:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: 10:00 AM - 4:00 PM
Email Us
General Enquiries:
[email protected]
Customer Support:
[email protected]
Response Time:
Within 24 hours
Visit Our Store
Address:
42 High Street
Winchester, Hampshire
SO23 9EX, United Kingdom
Parking: Available nearby
Accessibility: Wheelchair accessible
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible. For urgent enquiries, please call us directly.
Frequently Asked Questions
We offer next-day delivery across Britain for orders over £50. Standard delivery (2-3 days) is £4.99, next-day is £7.99. Free delivery on orders over £75.
Yes, you'll receive tracking information via email once your order is dispatched. You can track your parcel on our website or the courier's tracking system.
Absolutely! Our qualified team can provide personalised nutrition recommendations for your pet's specific needs. Book a consultation in-store or call for telephone advice.
All our products meet British standards and many are veterinary recommended. We stock prescription diets and work closely with local veterinary practices.
We offer 30-day returns on unopened products with original packaging. Opened food items cannot be returned for hygiene reasons. Contact us for a return authorisation.
Yes, our experts provide free consultations during store hours. We recommend booking ahead for detailed nutrition advice. Walk-ins welcome for general enquiries.
Yes, there are several public car parks within walking distance of our Winchester store. Street parking is also available with time restrictions during weekdays.
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and bank transfers for larger orders. Cash payments accepted in-store.
Emergency Pet Care
Important: For veterinary emergencies, please contact your local emergency vet clinic immediately. Motor Paragon provides pet supplies and nutrition advice but is not a veterinary practice.
Winchester Emergency Vets:
Winchester Veterinary Group: 01962 844 446
Hampshire Emergency Vets: 01962 855 100
For non-emergency product advice or urgent order queries, call our mobile: 07850 345 678